Staff Reporter
Panaji
Goa police on Thursday announced transformative initiatives aimed at strengthening its workforce, enhancing citizen engagement and promoting transparency in its operations.
Chief Minister Pramod Sawant launched the police-public-feedback QR system and the Bhashini mobile App, developed by the Ministry of Electronics and Information Technology under the National Translation Mission, during an event at the GOs Institute, GRP camp, Altinho, Panaji.
“The police feedback QR codes will be placed outside every police station, enabling citizens to share their feedback directly. This feedback will be monitored by the police headquarters to drive continuous improvements and take necessary actions,” said Sawant in a post on social media.
Sawant said that the “Bhashini App, designed to facilitate translation across various Indian languages, is a vital tool for fostering effective communication among speakers of different languages across India. It has been installed on all 54 Mobile Data Terminals (MDTs) deployed with robots, highway patrol and the pink force”.
Director General of Police Alok Kumar said that Goa is the first state to deploy the app extensively to improve communication with citizens and respond more promptly and effectively to help citizens.
“All units of Goa police which interact frequently with citizens have downloaded it and are using the app for better real-time communication with tourists and citizens who speak a language we don’t understand,” said Kumar.
He said that “QR code feedback mechanism will help us assess the gaps in police response to citizen grievances and accordingly fine-tune our responses to fill those gaps”.
He said that it can also work like a barometer for the responsive quotient of police stations when a citizen visits for any reason. “Overall, it is aimed at fostering transparency,” said Kumar.
Sawant also handed over appointment letters to home guards and promotion letters to 113 personnel. These included 45 Assistant Sub-Inspectors (ASIs) promoted to Police Sub-Inspectors (PSIs), 44 head constables (HCs) promoted to ASIs and 24 police constables (PCs) promoted to HCs.
