NT Reporter
Panaji
The Elderly Helpline Service has resumed operations
in the state after remaining suspended for two months due to staff shortage, and
is currently receiving an
average of eight to nine
calls daily.
The helpline restarted around 20 days ago, bringing relief to senior citizens who were left without immediate support during the period it remained non-functional.
“The service is made to address the concerns and grievances of elderly citizens, offering them guidance, support and assistance. With the growing challenges faced by senior citizens, especially those living alone, the helpline plays an important role in providing a reliable platform where they can seek help and information,” said the Project Manager Danesh Kulkarni at the helpline.
Kulkarni said that since resumption of service the response has been very good.
“The calls received so far relate to a variety of issues, including requests for information, assistance in accessing government schemes, and support in dealing with personal and social concerns,” said Kulkarni.
For the two months when the helpline remained suspended, many elderly citizens were left without an immediate support system. The revival of the service has therefore been of great help to many, as some senior citizens call simply to talk because they have no one to speak to. He said that such calls are received twice or thrice a week.
“When we get a call we guide and connect callers to the appropriate authorities or services when required to improve their overall well-being and sense of security,” he said.
